FAQ

How much is shipping within Australia?  

Australia wide Shipping

$8.50 AUD – Standard Shipping: 7-12 working days

We do not post to PO BOX or Parcel Locker addresses.

Please note once parcels are dispatched we are no longer responsible for any transit issues that may arise. Please contact Sendle directly via support@sendle.com. However, if you still require assistance please contact us via upwardsandco@gmail.com

 

How much is international shipping?

 Zone 1: New Zealand $18 AUD

Zone 2: USA, Europe, Asia, Pacific $38 AUD

Zone 3: Rest of the world $45 AUD

 

I just placed my order, when will my items ship?

Generally, we ship within 1-3 business days. Please note that due to COVID-19 there are some delays in transit, we appreciate your patience.

 

Do you have Afterpay?

Yes! We have Afterpay. We also accept payments from PayPal, Visa, Mastercard, American Express, Apple Pay, Google Pay and Shop Pay.

 

What is Afterpay?

After pay is a payment option that we offer on all our Australian orders. It’s basically like a lay-by that you get now! For more information visit this link https://www.afterpay.com/en-AU/how-it-works-online

 

Do you have a phone number?

Being a small business, at this point in time we prefer to be contacted via email to allow us to stay on top of everything!